Tips For Starting a Home Healthcare Business

The aging population growth and the preference of many older people to remain in their homes around familiar surroundings is one reason why home health care businesses will be growing in the years to come. Starting a home health care business requires research on the industry as well as state and local regulations, but it can be a financially rewarding business.

Below are several steps that have to be thoroughly researched and explored, but if done correctly will help you when starting a home health care business:

Review local home health care business regulations – each state will have rules and regulations regarding starting home health care businesses. Check with the local state department to determine which agency handles those regulations and request information. This is important to ensure that the business is meeting licensing and regulatory requirements from the first day of operations. Check the most helpful and valuable services for all. Share, type my essays,, reflective essay help,, with your friends !

Determine services provided – researching the types of home care services to be provided can help determine if there is a need for those services. Research other local home care agencies to determine the services being offered. Developing a special niche of services will set the home business apart from the competitors, such as offering medical services if the competition only provides non-medical care.

Decide on the type of business entity – the business can be a sole proprietor, corporation, limited liability corporation, or partnership. It is best to consult with an attorney and tax accountant about which entity works best relative to tax liability, payroll, sales tax, worker’s compensation and business liability.

Obtain a business license – each business must have an Employee Identification Number (EIN) from the federal government. This number is easily obtained online, or by calling the IRS, and does not cost money. This number is like the business’ social security number for tax and liability purposes. Protect the number the same as a social security number.

Determine hours of business operation – will the home health care agency operation around-the-clock, or only specific hours of the day? This is where understanding the competition in the area can help with developing a niche that differentiates the business from competitors. If most home health care companies only provide daytime services, offering nighttime services can mean getting more business from customers who require evening or overnight care.

Develop employee requirements and job descriptions – if offering non-medical services only, the skills required by employees will be different than a home health care business that offers medical services. Finding quality, dependable employees can be a major part of operating a home health care business. Contact local CNA (certified nursing assistant) schools, as well as nursing or other health care training schools to determine availability of competent graduates on an on-going basis. Marketing a skilled, trained staff will solidify the reputation of the business. Developing long-term relationships with training schools and agencies will generate a supply of available qualified, licensed staff. All staff should be required to pass federal criminal background checks and random drug testing.

Obtain liability insurance – it is very important to have full liability insurance when operating a home health care business. Consult a licensed insurance agency to make sure that the insurance protects the owner, employees, and business from liability.

Apply for Medicaid and Medicare acceptance, as well as private insurance – many insurance companies are paying for home care services in lieu of expensive hospital or nursing home care. Applying and meeting the guidelines of all insurers will result in a wider range of eligible patients, as well as a reliable stream of income.

Determine minimum start-up costs, and work with local business start-up agencies to develop a business plan that will result in obtaining loans and funding for starting a home health care business. A business plan is not only for submitting to banks for funding, but will also serve as the guiding principles for the home health care business.


Mystery Shopping Home Healthcare

Mystery shopping audits are an excellent way for home health care providers to gain insight into the level of customer service that prospective patients and their families experience during appointments. In fact, many professional medical organizations are actually encouraging the use of mystery shoppers.

In 2008, a report from a professional medical association endorsed mystery shopping as a way to improve patient care. The report said “physicians have an ethical responsibility to engage in activities that contribute to continual improvements in patient care. One method for promoting such quality improvement is through the use of secret shopper ‘patients’ who have been appropriately trained to provide feedback about physician performance in the clinical setting.”

Because of the deep level of trust that patients and their families wish to establish, the home healthcare industry can benefit greatly from mystery shopping audits. During home healthcare visits, a licensed nurse will visit the patient’s home and assist them with their daily needs — bathing, meals, chores and ensuring patients are taking their prescribed medications. The patient and their family must be able to trust the home healthcare agency, and that trust will begin during the initial meeting.

When it comes to evaluating a home health care agency, mystery shopping audits provide invaluable third-party feedback. The mystery shopping auditor poses as a family member of a prospective patient and inquire about services and attending appointments. During these appointments, the mystery shopping auditor will not just evaluate the level customer service that the agency provides; rather, it will evaluate every client facing aspect of the business. Does the staff work to establish a solid level of trust? Are they informative and helpful? Is the base of the operations well-maintained?

In addition to the standard client facing aspects of the business, there are plenty of obstacles that can affect patient satisfaction with home health care agencies. This may include scheduling issues, pricing discrepancies, brusque staff, lack of communication and confusing paperwork. All of these aspects of the home healthcare agency should be streamlined in order to help develop a level of trust with prospective patients.

The success of a home health care agency is dependent on customer satisfaction; if patients are not happy with the level of service they receive, they will go elsewhere. Mystery shopping audits for health care services can also take into account the agency’s handling and measurement of customer concerns. Additionally, a mystery shopping audit can provide insight that aids home healthcare services in identifying problem areas early, allowing them to respond appropriately to make sure small problems do not become large-scale compliance issues.

Because much of the business relies on trust, home healthcare agencies must continually re-evaluate their customer experience management plan through mystery shopping audits. Not only can these be extremely helpful in providing insight from the customer’s perspective, but they can also help to identify potential compliance issues before they arise.

High Paying Home Healthcare Jobs

Home health care is set to become one of the largest industries as far as medical health care is concerned. With a projected growth rate of around 50 percent over the next decade, the scope in this line of work is quite good. The reason home healthcare is in such demand is because of the growing number of elderly citizens who are in need of care. There are several nursing homes that could take care of the elderly, however, nobody can dispute the benefits of looking after the sick in the comfort of their own home. The good fact is that home based healthcare can also be given to those patients who require hospice care.

Among the highest paying home healthcare jobs is that of geriatric care and this is followed by a close second in care for younger patients who may be terminally ill or be incapacitated for a while. While the career options are not varied in this line, there are different positions that you could consider. Among the main jobs that are available is that of the actual home healthcare aide. Besides this you could also try and work as a placement agent to help facilitate families requiring such care get the kind of help they need. If you decide to join a healthcare agency, you could also act as an account manager for them.

Home healthcare aides are those who help patients live everyday life by assisting them with basic work like cooking their meals, dressing up, taking a shower and other such daily chores with a sick person may need help with.

As a healthcare aide you could find work by directly getting in touch with the family of the person concerned, or you could approach an agency and have them source work for you. Both forms of placement have their own good and negative aspects.

Working directly for a family has set of privileges and is a little more lenient in the way an aide functions on the house. As part of an agency the rules are quite restrictive preventing you in some cases from even sharing a meal at the house you work in. But the major plus point with the agency is that they will constantly be on the lookout for work for you. This means you will not go even a day without employment.